FINANCIAL SUPPORT QUESTIONS

Below are the most common questions we receive regarding XELSOURCE, and our answers for eligible patients with commercial insurance.

If I have been prescribed XELJANZ or XELJANZ XR, do I qualify for the Co-Pay Savings Program?
If you’re a commercially insured patient prescribed XELJANZ or XELJANZ XR, click to check your eligibility for the XELJANZ Co-Pay Savings Program. If you are unable to confirm your eligibility or have additional questions, call XELSOURCE at 1-844-935-5269. Terms and conditions apply.
If I was originally prescribed XELJANZ and my doctor prescribes me XELJANZ XR, will I need additional insurance approvals?
When switching from XELJANZ to once-daily XELJANZ XR, additional approvals may not be required. For more information, check with your insurance provider.
What do I do if my insurance coverage changes?
Health plans can change—so can your health insurance and prescription benefits. Once your new plan begins, XELSOURCE can help review your plan information, verify your coverage if needed, and assist with the Prior Authorization (PA) process.
What do I do if my claim for XELJANZ or once-daily XELJANZ XR is denied?

If your request is denied, you may be able to appeal the decision. Call XELSOURCE to learn more about the support programs that may be available to you.

To speak with a XELSOURCE specialist, call 1-844-935-5269, Monday through Friday, 8:00 AM–8:00 PM ET.

How much should I expect to pay for XELJANZ?
For more information about pricing, including what out-of-pocket costs may be for your XELJANZ prescription, please visit XELJANZpricing.com.